BA5616 SERVICES MANAGEMENT
| Course Code: |
3125616 |
| METU Credit (Theoretical-Laboratory hours/week): |
3(3-0) |
| ECTS Credit: |
8.0 |
| Department: |
Business Administration |
| Language of Instruction: |
English |
| Level of Study: |
Graduate |
| Course Coordinator: |
Assoc.Prof.Dr. LAMÝA ZEYNEP ONAY |
| Offered Semester: |
Fall Semesters. |
| Prerequisite: |
Set 1: 3122601
, 3125602 |
| The course set above should be completed before taking
BA5616 SERVICES MANAGEMENT . |
Course Content
This course presents a study of the inherent characteristics of service organizations in the public and private sectors; the service package and service delivery system; service design and process selection; forecasting in services; location and layout of service firms; human resources management; capacity management and the quality challenge in services.
