Academic Catalog

BA5616 SERVICES MANAGEMENT

Course Code:	3125616
METU Credit (Theoretical-Laboratory hours/week):	3(3-0)
ECTS Credit:	8.0
Department:	Business Administration
Language of Instruction:	English
Level of Study:	Graduate
Course Coordinator:	Assoc.Prof.Dr. LAMÝA ZEYNEP ONAY
Offered Semester:	Fall Semesters.
Prerequisite:	Set 1: 3122601 Set 2: 3125602
One of the sets above should be completed before taking BA5616 SERVICES MANAGEMENT .

Course Content

This course presents a study of the inherent characteristics of service organizations in the public and private sectors; the service package and service delivery system; service design and process selection; forecasting in services; location and layout of service firms; human resources management; capacity management and the quality challenge in services.