Academic Catalog

HRDE572 CONFLICT MANAGEMENT IN HUMAN RESOURCE EDUCATION

Course Code: 8340572
METU Credit (Theoretical-Laboratory hours/week): 3(3-0)
ECTS Credit: 8.0
Department: Human Resources Development In Education
Language of Instruction: English
Level of Study: Graduate
Course Coordinator: Assoc.Prof.Dr. ZEYNEP SMER
Offered Semester: Fall Semesters.

Course Content

An examination of conflict management processes and skills with an emphasis on interaction patterns, interpersonal relationships, and communication skills. A study of conflict, its origins, theories, sources and types, as well as the concepts and skills of conflict resolution. Factors affecting facilitation and processes of conflict resolution. Negotiation, mediation, and problem solving processes. Competence in organizational conflicts.