HRDE572 CONFLICT MANAGEMENT IN HUMAN RESOURCE EDUCATION
Course Content
An examination of conflict management processes and skills with an emphasis on interaction patterns, interpersonal relationships, and communication skills. A study of conflict, its origins, theories, sources and types, as well as the concepts and skills of conflict resolution. Factors affecting facilitation and processes of conflict resolution. Negotiation, mediation, and problem solving processes. Competence in organizational conflicts.
