EM507 TOTAL QUALITY MANAGEMENT
| Course Code: |
8660507 |
| METU Credit (Theoretical-Laboratory hours/week): |
3(3-0) |
| ECTS Credit: |
8.0 |
| Department: |
Engineering Management |
| Language of Instruction: |
English |
| Level of Study: |
Graduate |
| Course Coordinator: |
|
| Offered Semester: |
Fall or Spring Semesters. |
Course Content
Total quality concept. Total quality management decision. Customer focus. Quality organization. Team formation and problem solving. Leadership and empowerment. Quality through planning, design and control. Quality standards and award models. Real life applications and cases.
