Academic Catalog

IE545 TOTAL QUALITY MANAGEMENT

Course Code: 5680545
METU Credit (Theoretical-Laboratory hours/week): 3(3-0)
ECTS Credit: 8.0
Department: Industrial Engineering
Language of Instruction: English
Level of Study: Graduate
Course Coordinator: Prof.Dr. GLSER KKSAL
Offered Semester: Fall or Spring Semesters.

Course Content

Total quality concept. Total quality management decision. Customer focus. Quality organization. Team formation and problem solving. Policy deployment. Quality through planning. Design and control. Quality standards and award models. Real life applications and cases.