Academic Catalog


Course Code: 5680420
METU Credit (Theoretical-Laboratory hours/week): 3(3-0)
ECTS Credit: 5.0
Department: Industrial Engineering
Language of Instruction: English
Level of Study: Undergraduate
Course Coordinator: Prof.Dr. MUSTAFA MURAT KKSALAN
Offered Semester: Fall or Spring Semesters.
Prerequisite: Set 1: 5680251
The course set above should be completed before taking IE420 SERVICE SYSTEMS.

Course Content

Structure of service producing systems. Basic design and operational concepts in service and process selection, capacity planning, facility planning, work design, aggregate service planning, scheduling, service quality and information systems.